Last updated: October 8, 2026
Thank you for your purchase at Guardty. Our customers' satisfaction is our priority. We invite you to read this Return and Refund Policy carefully.
📦 30-Day Return Policy
You have 30 days from the receipt of the goods to request a return. To be eligible for a return, the following conditions must be met:
The item must be in the same condition as you received it: unworn or unused, with tags, and in its original packaging.
You must provide proof of purchase (order number or receipt).
Before returning an item, please contact us at 📧 contact@guardty.com to obtain return authorization. If the return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without a prior request cannot be accepted.
⚖️ Statutory Right of Withdrawal (Consumer Code)
Pursuant to Art. 52 et seq. of Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the contract within 14 days of receiving the goods, without providing any reason and without penalty.
To exercise your right of withdrawal, it is sufficient to send us an explicit communication to contact@guardty.com before the deadline expires. You may use the model withdrawal form attached at the bottom of this page, but it is not mandatory. Once you have communicated your withdrawal, you must return the goods within 14 days.
Our 30-day voluntary return policy is in addition to this legal right and does not affect it in any way.
⚠️ Damaged or Incorrect Products
We invite you to check your order upon delivery and contact us immediately if the item is defective, damaged, or if you received an incorrect product, so that we can examine and resolve the issue.
Pursuant to Art. 128 et seq. of the Consumer Code, you are entitled to a 2-year legal warranty of conformity from the delivery of the goods. In the event of a lack of conformity, you may request, at your discretion, the repair or replacement of the product free of charge and, under the conditions provided by law, a price reduction or termination of the contract. These rights remain unaffected by this policy.
🚫 Exceptions / Non-returnable Items
The following are excluded from returns, pursuant to Art. 59 of the Consumer Code:
perishable goods or goods with a short shelf life (e.g., food, flowers, or plants);
custom-made or clearly personalized goods;
sealed products for hygiene or health protection whose seal has been removed after delivery;
digital content;
gift cards.
We also do not accept returns for hazardous materials, flammable liquids, or gases. For any questions regarding your item, please contact us before proceeding.
🔄 Exchanges
The fastest way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
💰 Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, we will refund the amount within 14 days using the same payment method you used for the purchase, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the goods or until you have provided proof of return. In the event of withdrawal within the legal timeframe, we will also refund the initial standard shipping costs. Return shipping costs are your responsibility, unless the return depends on an error on our part or a defective product.
Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please write to us at contact@guardty.com.
🛃 Customs and International Returns
For orders from non-EU countries, customs duties and import taxes paid upon delivery are non-refundable. Shipping costs for returning items from outside the country of origin are the responsibility of the customer.
📩 Contact Us
For any questions about a return or refund, write to us at: 📧 contact@guardty.com
Seroume LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA