Last update: October 8, 2026
Thank you for your purchase from Guardty. Our customers' satisfaction is our priority. We invite you to read this Return and Refund Policy carefully.
📦 30-Day Return Policy
You have 30 days from the receipt of the goods to request a return. To be eligible for a return, the following conditions must be met:
The item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging.
You must provide proof of purchase (order number or receipt).
Before returning an item, please contact us at 📧 contact@guardty.com to obtain return authorization. If the return is accepted, we will send you a return label and instructions on how and where to ship the package. Items returned without a prior request cannot be accepted.
⚖️ Statutory Right of Withdrawal (Consumer Code)
Pursuant to Art. 52 et seq. of Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the contract within 14 days of receipt of the goods, without having to provide any justification and without penalty.
To exercise your right of withdrawal, it is sufficient to send us an explicit notification to contact@guardty.com before the deadline expires. You may use the model withdrawal form attached at the bottom of this page, but it is not mandatory. Once the withdrawal has been communicated, you must return the goods within 14 days.
Our 30-day voluntary return policy is in addition to this legal right and does not affect it in any way.
⚠️ Damaged or Incorrect Products
We invite you to check your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received an incorrect product, so that we can examine and resolve the issue.
Pursuant to Art. 128 et seq. of the Consumer Code, you are entitled to the legal warranty of conformity for 2 years from the delivery of the goods. In the event of a lack of conformity, you may request, at your choice, the repair or replacement of the product free of charge and, under the conditions provided by law, a price reduction or termination of the contract. These rights remain unaffected by this policy.
🚫 Exceptions / Non-returnable Items
The following are excluded from returns, pursuant to Art. 59 of the Consumer Code:
perishable or rapidly expiring goods (e.g., food, flowers, or plants);
custom-made or clearly personalized goods;
sealed products for hygiene or health protection reasons whose seal has been broken after delivery;
digital content;
gift cards.
We also do not accept returns for hazardous materials, flammable liquids, or gases. For any questions regarding your item, please contact us before proceeding.
🔄 Exchanges
The fastest way to get the product you want is to return the item you have and, once the return is accepted, make a new, separate purchase.
💰 Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, we will refund the amount within 14 days using the same payment method used for the purchase, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the goods back or until you have demonstrated that you have sent them back. In the event of withdrawal within the legal deadline, we will also refund the initial standard shipping costs. Return shipping costs are your responsibility, unless the return depends on our error or a defective product.
Please note that your bank or card issuer may take additional time to process the credit. If more than 15 business days have passed since your return was approved, please write to us at contact@guardty.com.
🛃 Customs and International Returns
For orders originating from non-EU countries, customs duties and import taxes paid upon delivery are non-refundable. The costs of return shipping from outside the country of origin are borne by the customer.
📩 Contacts
For any questions about a return or refund, write to us at: 📧 contact@guardty.com
Seroume LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
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Last update: October 8, 2026
Thank you for your purchase from Guardty. This Shipping Policy explains how we process, ship, and deliver your orders and describes your rights under European consumer protection legislation (Directive 2011/83/EU) and the Italian Consumer Code (Legislative Decree 206/2005).
Order Processing
All orders are processed within 1-3 business days (excluding Saturdays, Sundays, and holidays) after receipt of the order confirmation. Once your order is shipped, you will receive a confirmation email with tracking information. Orders are not processed or shipped on weekends and holidays.
During periods of high order volume, processing may take a few extra days. We will notify you via email in case of significant delays in shipping your order.
Delivery Times and Destinations
We ship throughout the European Union and internationally. Estimated delivery times after shipping are:
European Union: 5-12 business days
Rest of the world: 7-20 business days
These are estimates and not guaranteed timelines. Delivery times may vary based on destination, customs operations, and circumstances beyond our control (courier delays, weather conditions, strikes).
Pursuant to Art. 61 of the Consumer Code, unless otherwise agreed, we deliver the order without undue delay and in any case within 30 days of the conclusion of the contract. If we are unable to deliver within that period, you have the right to request delivery within an appropriate additional period. If this period is also not met, you have the right to terminate the contract and obtain a full refund without undue delay.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and the weight or dimensions of the order. The total shipping cost is clearly shown to you before finalizing and paying for the order, in compliance with price transparency obligations under European law.
From time to time, we may offer free shipping promotions; such offers are clearly indicated on our website.
Transfer of Risk
Pursuant to Art. 63 of the Consumer Code, the risk of loss or damage to goods passes to you only when you (or a third party designated by you, other than the carrier) take physical possession of the goods. If your order is lost or damaged in transit before delivery, the loss is not your responsibility.
Customs, Duties, and Taxes (International Orders)
For orders shipped within the European Union, applicable VAT is included, where due, in the indicated price.
For orders shipped outside the European Union, customs duties, taxes, and fees of the destination country may apply. These costs are the responsibility of the recipient and are not included in our prices or shipping costs. We have no control over these amounts and cannot predict them. We recommend that you check with your local customs office before placing your order.
Shipping Tracking
Once your order is shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to become active.
Incorrect or Incomplete Addresses
Please ensure that the delivery address entered at checkout is complete and correct. We are not responsible for orders shipped to incorrect addresses provided by you. If a package is returned to us due to an incorrect address, you may be charged additional shipping costs to reship the order.
Undelivered or Lost Packages
If tracking shows no updates for an extended period or if your order does not arrive within the estimated time, please contact us at 📧 contact@guardty.com. We will work with the carrier to locate the package and, if necessary, arrange for a replacement or refund.
Right of Withdrawal and Returns
Pursuant to Art. 52 et seq. of the Consumer Code, you have the right to withdraw from your purchase within 14 days of receipt of the goods, without having to provide any justification. We also offer a 30-day voluntary return right from receipt of the goods, which does not affect your statutory rights. Full details on returns and refunds are indicated in our Refund Policy.
Contacts
For questions about this Shipping Policy or the delivery of your order, contact us at:
📧 contact@guardty.com
Seroume LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA